Refund Policy

We want you to enjoy every grain. If something is genuinely wrong with your order, we will make it right with a replacement or a refund after a quick check.

You can request a refund or replacement if:

• The product arrived damaged.
• You received the wrong product.
• An item was missing from your order.
• There is a genuine quality issue with the rice.

To help us review your request fairly, please share:

• Your order details (name, phone, bundle, and order date).
• Clear photos or a short video of the outer package.
• Clear photos or a video of the product and the issue.

Once we receive your details and photos/videos, our team verifies the issue. After verification, we will decide on a fair outcome — usually a replacement or a refund — and keep you updated on WhatsApp.

Where it makes more sense, we may offer a replacement of the product instead of a refund. If a return is needed, we may arrange a pickup through our logistics partner (Shiprocket). We will always discuss the best option with you.

Refunds are generally not available in these cases:

• Wrong or incomplete delivery address provided by the customer.
• The customer being unavailable to receive the delivery.
• A pack that has been opened or used without a valid quality issue.
• Personal taste preference rather than a genuine product fault.
• Delays caused by incorrect customer details or by logistics partners.

Approved refunds are processed through Razorpay back to your original payment method — the same card, UPI, net-banking, or wallet you used to pay. If you paid offline (for example by bank transfer), the refund is made to the same account or another method we mutually agree on.

Once a refund is approved, it is typically initiated within 5–7 working days. After we process it through Razorpay, the time it takes to reflect in your account may vary depending on your bank or payment provider.