Cancellation Policy

We keep cancellations simple and customer-friendly. You can cancel your order before it is packed and dispatched. Once it has been handed to our courier for delivery, cancellation may no longer be possible.

If your order has not yet been packed or dispatched through our logistics partner, you can cancel it free of charge. The sooner you let us know, the easier it is for us to stop the order in time.

Once your order has been packed and handed to our delivery partner (Shiprocket and its courier), it is already on its way. At this stage, cancellation may not be possible. If there is a problem with what you receive, our Refund Policy will help instead.

To cancel, simply message us on WhatsApp with:

• Your name
• Your phone number
• Your order details (bundle, quantity, and order date)

If you paid online through Razorpay, any eligible refund for a cancelled order is processed back to your original payment method through Razorpay, as described in our Refund Policy. If you paid offline, the refund is made to the same account or another method we mutually agree on.

In some situations, we may need to cancel an order from our side. This can happen due to:

• The product being out of stock or unavailable.
• An incorrect or incomplete delivery address.
• Being unable to reach you to confirm the order.
• Your location being outside our serviceable delivery area.
• A suspected misuse, fraudulent, or duplicate order.
• A failed, incomplete, or unverified payment.

If we cancel an order you have already paid for, you will receive a full refund to your original payment method through Razorpay (or your offline payment method), as per our Refund Policy.